Already a customer? Open a ticket below and our engineers will pick it up. You can also message us on WhatsApp — messages there create a ticket automatically, and you can check status at any time by replying to the same chat.
Open a support ticket
Tickets are for registered customers
Sign in to your customer account to open a ticket and follow its progress. New customer? Create an account with your contract or customer code and you can open a ticket straight away.
Sign in or create an accountOther ways to reach support
Open WhatsApp SupportPrefer to track everything in one place? Create a customer account to see all your tickets, their status and our replies.
Support hours
Sunday – Thursday, 9:00 – 17:00 (Kuwait time). Critical incidents under an active SLA are covered 24/7.
Frequently asked questions
Standard tickets are acknowledged within one business day. Customers on an active SLA have guaranteed response times according to their contract tier.
Yes. The form above works without registering — we will email you the ticket reference. Creating an account simply lets you track everything in one place.
Yes. Message our WhatsApp Business number and the assistant will walk you through opening a ticket, then confirm the reference number in the chat.
Tell us what you were doing, what happened, any error message shown, and how many users are affected. Screenshots help a lot — you can attach them to the form.
Reply STATUS in our WhatsApp chat, or sign in to the Customer Portal to see every ticket and our replies.