This policy explains what information INFO SHIELD Co. collects through this website and how it is used. Please review and adapt it with your legal advisor before publishing — it is a starting point, not legal advice.
Information we collect
- Contact details you submit through our contact form or support ticket form (name, email, phone, company).
- Messages you send us through WhatsApp Business, retained as part of your support history.
- Account details if you register for the customer portal.
- Standard server logs and anonymous analytics about site usage.
How we use it
- To respond to your enquiry and deliver the services you request.
- To create and manage support tickets, including in our Odoo system.
- To send service updates relating to tickets you have opened.
Your rights
You may request access to, correction of, or deletion of the personal data we hold about you by emailing info@infoshieldco.com.