Not every business needs — or can staff — a full in-house IT department. INFO SHIELD looks after your systems under a clear maintenance contract: scheduled preventive visits, live support when something breaks, and engineers stationed at your site when you need hands on the ground every day.
What this includes
- Annual maintenance contracts (AMC) with scheduled preventive visits
- Live remote support by phone, WhatsApp and remote session
- Resident engineers stationed at your premises, full or part time
- SLA-backed response and resolution times, tracked per ticket
- Outsourced IT teams and fully managed help-desk
- Customer portal to open, follow and report on every request
Maintenance & Managed Support
Maintenance contractsScheduled preventive visits and priority call-out.
Live supportPhone, WhatsApp and remote sessions with tracked SLAs.
Resident engineersOur engineers stationed at your site, full or part time.
How we deliver
- Assess Site survey and a clear picture of what you have today.
- Design A costed, vendor-neutral solution and project plan.
- Deploy Installed and configured by certified engineers.
- Support Maintenance contract, live support and SLA tracking.
Ready to discuss your requirements?
Tell us what you need and our engineers will scope it, cost it and give you a clear plan.